Privacy Policy
Last updated: 1 January 2026
This Privacy Policy explains how London Hotel Resort ("we", "us", "our") collects, uses and safeguards personal information when you visit londonhotelresort.com (the "Site") or make an enquiry through our contact form.
1. Information We Collect
We collect information you provide directly to us, such as when you submit an enquiry through our contact form. This may include:
- Full name
- Email address and phone number
- Details of your enquiry or requested reservation
We also automatically collect limited technical information, such as browser type, device type and general usage patterns, via cookies and similar technologies. See our Cookie Policy for details.
2. How We Use Your Information
- To respond to enquiries and process reservation requests
- To provide information about our rooms, restaurants and casino lounge
- To maintain the security and functionality of the Site
- To comply with our legal and regulatory obligations, including age verification for our casino lounge
3. Legal Basis for Processing
We process personal data on the basis of legitimate interest (responding to enquiries and operating our business), consent (where you provide it, e.g. for optional cookies), and compliance with legal obligations relevant to licensed gaming premises.
4. Sharing of Information
We do not sell personal information. We may share information with trusted service providers who help us operate the Site (such as hosting providers), or where required by law or by gaming licensing authorities.
5. Data Retention
We retain enquiry and reservation-related information only as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and licensing regulations.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the use of your personal information. To exercise any of these rights, please contact us using the details below.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
8. Children's Privacy
Our Site and hotel facilities, including the casino lounge, are intended solely for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at supp@londonhotelresort.com or by post at 128 Park Lane, Mayfair, London W1K 7AA, United Kingdom.